Tech stocks ride on Amazon wave

“We want to become earth’s most customer-centric company. We will raise the bar on customer service for all companies. What Sony did for Japan – making Japan known for quality – was bigger than a company goa. It’s a mission.”

“I still buy half of my books from regular bookstores,” says Jeff Bezos ’86, the founder of Amazon.com. “It’s a different experience. I think both methods are going to continue to do extremely well.”